FAQs
Q: What does "melanin-friendly" mean?
Melanin-friendly means our formulas are specifically designed with medium to deep skin tones as the first priority — covering tones 4 through 10 on the Monk Skin Tone Scale. We use ingredients that strengthen the skin barrier and treat skin concerns without increasing irritation, with skin of colour at the centre of every formulation decision. We use the Monk Scale (rather than the older Fitzpatrick scale) because it more accurately represents the full spectrum of skin of colour.
Q: Does your sunscreen leave a white cast on dark skin?
No. Blocked & Busy was specifically formulated to leave zero white cast on all skin tones, including deep skin tones 4–10 on the Monk Scale. It is designed to be truly invisible on darker skin.
Q: Is Blocked & Busy a mineral or chemical sunscreen?
Blocked & Busy is a hybrid sunscreen, meaning it combines both mineral and chemical UV filters. We used a mineral UV filter (titanium dioxide), and three EU-sourced organic filters (Uvinul T150, Tinosorb S and Uvinul A Plus). By combining both types, we're able to achieve broad-spectrum protection without the heavy, white cast, making it a better fit for medium to deep skin tones.
Q: Does Deeper's sunscreen contain fragrance or essential oils?
No. Our SPF formula is completely fragrance-free and essential oil-free. We made this choice so that people with sensitive skin can use our sunscreen without risk of irritation. Fragrance is not inherently harmful, but it serves no skin health benefit, so we left it out.
Q: Are Deeper products vegan and cruelty-free?
Yes. Every Deeper product is 100% vegan, cruelty-free, and never tested on animals.
ORDERS & SHIPPING
Q: Which countries does Deeper ship to?
We currently ship across the UAE. International shipping is launching in April 2025.
Q: How long does delivery take?
Orders are delivered within 1–2 business days across the UAE. You'll receive tracking updates at every stage of your delivery.
Q: Can I cancel or change my order after placing it?
Yes, if you contact us within 2 hours of placing your order. Email care@deeperbeauty.me with your order number as soon as possible. Cancellations may be subject to a deduction for costs already incurred. Refunds are processed back to your original payment method, minus any bank charges incurred.
Q: What should I do if my order arrives damaged or incorrect?
Email care@deeperbeauty.me with your order number and a photo of the issue. If your product is confirmed as damaged or incorrect, we will send a replacement within 48 hours. Please note that we do not accept returns on products that have been opened or used.